World's Best Food Delivery App

Work Flow Explained

Are you an enthusiastic businessperson seeking to establish your business in the on-demand food industry? Get ready to develop a food delivery app that will satiate your consumers' hunger and is packed with unique features and spectacular functionalities.

This food delivery app is fully White-labeled and has all New Features, as well as Separate panels for Users, Delivery drivers, Restaurants and Admin all operated in real-time, completing the tasks swiftly. It has powerful admin dashboards, free server installations, and end-to-end customization services along with Exceptionally New Features. We help you customize and launch a fully functional app on both the Android and iOS platforms as quickly as possible.

Learn in detail the Work Flow of the Food Delivery App to get the feel! Here’s the brief explanatory of the Food Delivery App Work Flow

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Food Delivery App Demo Video

GRAPHICAL FLOW OF THE APPLICATION

Get an in depth understanding of how the Food App works exactly! There are three different apps at play here to make the entire process of delivery possible.

Website

Screenshots of Different Pages in Website

Home
Choose Your Language
Choose Your Currency
Login
Register
User Profile
User Orders
Invoice
Order Food
User Wallet
Driver Profile
Driver Orders / Earnings
Driver Vehicles
Edit Vehicle
Driver Wallet
Restaurant Profile
Restaurant Drivers
Food Categories
Food Items
Bulk Import
Processing Orders
Restaurant Orders / Earnings
Add User Information
Restaurant Settings

Interactive Admin Panel

Easy Management Tool for Your Food Delivery Business

Dashboard
Server Monitoring
Admin Groups
Manage Users
Delivery Drivers
delivery driver vehicles
Restaurant
Vehicle Type
Manage Items
All Orders
Order Now
Orders Reviews
Store Categories
Delivery Preferences
Geo Fence Locations
Manage Country
God's View
Heat View
Manage Promo Code
Advertisement Banners
Admin Earning Report
General Settings

Step by Step Graphical Flow of Food Delivery Apps

USER APP
User App: This is the app that is downloaded by the User. The User can download this app from the Google Play Store and the iTunes App store. Splash Screen with your Logo will appear here.
RESTAURANT APP
Restaurant App: This is the app that is used by the Restaurant. This app is also available for download from the Google Play store and the iTunes App store. Splash Screen with your Logo will appear here.
DELIVERY DRIVER APP
Delivery Driver App: The driver has to use this app to complete the delivery. The Driver will be able to download the app from the Google Play store and the iTunes App Store. Splash Screen with your Logo will appear here.

Advanced Application Login

The User can login into the App by using their Mobile number.
The User can also login into the App by using Face ID / Touch ID / Social Media Accounts (Google & Facebook) / Apple Account.
After entering the Phone number, user can either enter the OTP or the alphanumeric password. App Owner will decide and set in Admin Panel Settings of what he wants in his App >> OTP or Password. OTP can be send either using Twilio or Firebase method.
User can enter alphanumeric Password. (If this is set by the Admin).

Registration

Users can login to the App using Mobile number & Social Media credentials (Facebook or Gmail). There will be multiple steps for registarion.
After entering the Phone number, User will be asked to enter the OTP or password (as set by the App owner).
User can enter his full name in order to register on the App.
User can enter his email address and proceeed ahead. Once User is successfully registered on the App, he can login and use the Apps.

Touch Id / Face ID Login (For Android Phone Users)

To activate Smart Login (Finger Print / Face Id), User first need to login/sign up either by mobile number or social media.
After login, user can enable smart login option from his profile section of application.
After enabling this option, user will see the Smart Login option in the login screen on his Device. Next time Users will be able to login using Touch ID / Face ID.

Android Users can login using the Touch ID from their Mobile Phone.
User will be ask to put finger on sensor.
Its hassle free and help you to login using Touch Id.
Note: To activate Smart Login ( Finger Print or Face ID ), User first need to login/sign up either by Mobile Number or Social Media.

Face Id Detection (For iPhone Users)

In case of iPhone device, user will be ask for Face Detection.
After successful authorization, user will be taken to main/landing screen.
Note: To activate Smart Login ( Finger Print or Face ID ), User first need to login/sign up either by Mobile Number or Social Media.

APPLICATION MENU

The Application Menu is the place where every tab of the app is listed. One can move from one tab to another right from this place.

User App: This is the Application Menu that is available in the Customers app. It lists all the important sections such as Profile, Order history, Notifications, Wallet, Invite friends and Support etc.
Restaurant App: This Application Menu is available in the Application of the Restaurant. This will have all the sections pertinent to the Restaurant app such as Profile, Earning History, Menu Items, Bank details, Manage Document, Order Statistics, Restaurant Settings, and Support.
Delivery Driver App: This page of the App has all the important sections relevant to the Driver. These sections include Profile, Manage Vehicles, Manage document, Order history, Bank Details, Payment, My Wallet, Way Bill, User feedback, Order Statistics, Invite Friends.

Landing Screen - Food Delivery Apps

On the Home Screen of the Food Delivery App, Users can view and change their location at the top, use the search bar to find specific Food Items or Restaurants, and apply Cuisine filters such as French, Multi Cuisine, Mexican, and Chinese.
Users can also see "Hot Sellers" section highlights popular Restaurants with details like cuisine type, ratings, estimated delivery time, cost per person, and ongoing discounts.
The bottom navigation bar allows quick access to Home, My Orders, Wallet, and Profile for easy app navigation and order management.

List of Restaurants

User App: The User will be able to choose from all the nearby Restaurants registered on your App. This page of the App will present a list of all the Restaurants. You can filter the list by Cuisines and can also sort the listing.

Flow of Placing the Food Order

User App: This is the section that will enable the User to place an order from the Restaurant of their choice. They will be able to see all the Restaurants that appear online on the App.
Restaurant App: This page will allow the Restaurant owners to make themselves available by sliding the Online or Offline option. When online, they can receive orders when Offline they will not be shown to the customers and thereby will not receive any orders.
Delivery Driver App: The Driver can set his availability to pick and drop the order on this page. The Driver can make himself available by sliding the radio button to Online. If turned to Offline, the driver will not receive any request for delivery.

User App Flow of Ordering the Food

Search Food Screen (User App)
This screen allows the User to search for the food Items that they are looking for. User can also select any Restaurant and view its Food Items.
Add to Cart Screen (User App)
After the user makes selection, they can add their favorite Items to the Cart.
View/Edit Cart Screen (User App)
This screen is where the user can modify or edit the Items added in the cart.

Select Toppings Screen (User App)
There are Food Items which need customization and toppings. This screen allows the User to add toppings as per their preference.
Checkout Screen (User App)
This Screen will allow Customers to checkout and confirm the purchase. Here User can add the Address, Payment Mode, option for "Deliver to your Doors" OR "Take Away". User can also add the Tip for the driver.
Checkout Screen (User App)
This screen will allow the User to add Voice Instructions for the Delivery Driver(if any) and can opt for "Contact Less" Delivery. After providing all the details, User can confirm the purchase.

Choose Payment Method (Cash/Card) - User App
The final step in the checkout screen will allow you to choose the payment method for the order like Cash, Card or Wallet. Here User can add/save multiple Cards.
Wallet
This is the screen that shows the wallet balance. It also allows the driver to add money to the wallet or send money to other Users.

After Order is Placed Successfully

User App: The User is notified that his order has been placed. It also states that the order will be delivered shortly. User can tap on Track Your Order to track the Order in real time on Map.
Restaurant App: Once the order is placed, the Restaurant app immediately shows a screen where the order details are shown. The Order is presented in the NEW ORDERS section.

Tracking the Order

User App: The User can now track their order on Map in realtime. This page will show a flowchart with all the stages of the order right from the order being placed to it being delivered. The Map will also help locating exactly how far the order is.
Restaurant App: Restaurant can view the Order details and can confirm or decline the Order.

Assigning the Order to the Delivery Driver In Restaurant App

Restaurant App: Once the Restaurant accepts the placed order, they will be shown a screen with the Item details and a button that says “ASSIGN DRIVER”. On tapping this button, the request for pickup and delivery of the order will be sent out to the nearest Delivery Driver.
Delivery Driver App: The Delivery Driver sees the request as a notification on his screen along with a timer. The Driver must accept the order within the given time or else the request will automatically get canceled and passed on to another driver.

Processing the Food Ordered

User App: The User will see the step by step status of his Order like the Order is accepted by the Restaurant and Delivery Driver has been assigned.
Restaurant App: The Restaurant will be notified after the Driver accepts the order. The notification will state that the Delivery executive is on his way to collect the order. This screen will continue to show the particulars of the order as well.
Delivery Driver App: The Delivery Driver will be able to see the Current Task on this page. It will show the address of the place that the order has to be collected from and the address of the delivery for the order. This page also shows the options of Call, so that he can call the restaurant and Navigate to help reach the Restaurant using the Map.

Status of the Delivery Driver

Delivery Driver App: Driver can now reach the Restaurant and pick up the order. The Delivery Driver will be able to see the Items Ordered so that he can pick it up without any confusion. He will then take a picture of having collected the order and update on the app as “ORDER PICKED UP”.

The Last Leg of Delivery

User App: The User can now see the status of the Driver along with an estimated time of arrival. The flowchart gets appropriately marked as per the movement of the Driver.
Restaurant App: The Restaurant too will now be able to track the exact status of the order. The Restaurant will be able to see whether the order has reached the recipient or not.
Delivery Driver App: After the order is picked up by him, the will now be able to see the address of the Recipient. They will also have the option of Calling the Customer for instructions and tracing the location on a map so that they can drive and reach them easily.

Order Delivered Successfully

Once the order gets successfully delivered to the Customer’s Address, it is appropriately updated on the App. The page also mentions the steps of Delivery along with the Time.

The popup contains 3 buttons:

Help
Tap this button to go to the help screen.
Ok, Got It
Tap this button to confirm that the food has been delivered successfully.
Rate Your Order
Tap this button to rate your food order.

Advanced Rating Flow for Food Items and Delivery Drivers - User App

- Order History listing screen will have “Rate Order” button. Tapping on it, 1st Driver will be rated and then Food Items.
- User can rate the Driver. After Star Ratings, User will be asked for details ratings.
- User can Rate Driver based on few parameters like Wearing Uniform etc. User can also add his review in the text box provided.
- After Delivery Driver Ratings, User can review & rate the Restaurant.
- Star Smiley will be displayed according to the selected star ratings.

IMPORTANT FEATURES OF THE RESTAURANT APP

The Restaurant App is loaded with attractive features. The App menu has different sections relevant to the Restaurant.

Earning History
Restaurant can see his Earning history date wise and can also see the Total number of Orders and Total Earnings.
Order History
This Screen will show the details of the orders that have been placed through the app.
Manage Food Items / Menu Screen
This screen will enable the Restaurant to On/Off the Food Item availability.

Update Documents Screen
This is the screen that will allow the Restaurants to update and upload the required documents on the app.
Bank Details
The restaurant can update all the banking details for the app on this screen.
Order Statistics
This screen will show a graphical representation of the total earning and the orders placed.

Restaurant Settings
This screen will allow the Restaurant to micro manage different particulars including average time taken to prepare an order, how many items can be added per user, minimum order price etc. Here Resturant can select the Delivery Driver types they want like "Personal Delivery Driver (if they have their own Delivery Drivers)", Other Delivery Drivers (Marketplace Delivery Drivers)" Or "Both". Restaurant can also set the option of Take Away as Yes or no.
Restaurant details
The Restaurant can set all the details of the Restaurant including Contact Person, Address etc.
Business Hours - Restaurant Timing
Here Restaurant can set the timing of his Restaurant and can set in two separate Slots.

Manage gallery
Restaurant can manage his item Image gallery and can upload the Images and Videos to showcase to the customers.

IMPORTANT FEATURES OF THE DELIVERY DRIVER APP

This section will describe the important features of Delivery Driver Application.

Get Online
The driver can get online if they want to start accepting orders for Food Delivery. When they turn themselves online, they will be able to select the vehicle they want to deliver the food on.
Manage Vehicles
This is the screen where the Driver can manage all their vehicles from. They can add new vehicles and manage and edit the existing ones. They can also delete the vehicles per their choice.
Edit Vehicle Page
This screen allows the uses to modify the information that the Drivers have uploaded on the app. They can change the make and model of the vehicle along with the vehicle number and year of release.

Documents
This page will allow Drivers to select the necessary documents on the app.
Upload documents
This page will enable the drivers to upload the relevant documents like drivers license etc.
Order History / Earnings
This page will allow the users to check the Order History and Earnings.

Order Details
This screen shows the driver the particular details of the order such as Pickup address and Delivery address, delivery earning etc.
Bank Details
This screen enables the driver to fill in all the bank information in the App.
Payment Method - Card Details
The Driver can fill in his card information here. Driver can save his multiple Cards here. Driver need Card payment to add Money in wallet.

Wallet
This is the screen that shows the wallet balance. It also allows the driver to add money to the wallet or send money to other Users.
Order Statistics
This screen will show the driver a graphical representation of the orders delivered and earnings made.
User Feedback
This screen shows what is the kind of feedback that the customers have given him.

Reviews and Ratings
The Delivery Driver can also rate the Customer based on their experience of delivering the Food.
Waybill
The Waybill for the Delivery Driver will be displayed here with all the necessary details.

Other Major Features

Internal Chat Between
User And Delivery Driver

The Delivery Driver and User can communicate with each other through chat the moment the delivery request is accepted by the Delivery Driver. However, the chat can be carried on only until the delivery begins.

VOIP (Voice Over Internet Protocol) or Call Masking

This section allows the Delivery Driver and the User to remain connected with each other via internet calls. This feature prevents the private numbers of both, the Delivery Driver as well as the User from getting revealed to each other.

Video Call

Along with phone call and text chat option, User and Delivery Driver can also use the Video call option to communicate with each others. This section allows the Driver and the User to remain connected with each other via Video call.

OTP verification via WhatsApp

Mobile Number Verification via WhatsApp adds an extra layer of securiy to the login process.
User can enter the Mobile number and can choose the Verification Method as
- Verify by SMS
- Verify by WhatsApp

User will receive the verification code via Whats App.
This option is manageable by Admin. You as an App Owner can keep this option as On or Off.

User can enter the Verification code and login into the App.
This feature will be applicable to User App, Driver App and Store App.
User will also get the OTP Verification option in Web Panel.

Send Gift Card

Users of the App can send Gift Certificate to their loved ones using the Food Delivery App.
The user needs to select the "Send Gift Card" option.
As soon as they choose the option, they will be redirected to the “Send Gift Card” Screen where they can choose a Gift Card Theme (like Birthday, Anniversary, Christmas, etc.), enter the Card Amount, write a Personal Message, and Recipient Details (Name, Email Address, Phone Number).

As soon as the User enters the Receiver’s details, they can tap "Pay Now" to proceed with payment.
The user can review the Gift Card before making the Payment.

User can make Payment using Wallet or Card.
As soon as the payment is completed and the Gift Card is sent to the recipient, Payment Confirmation will appear on the screen.

Receiver's End - Gift Card Details

As soon as the Gift Card is sent, the recipient will receive an SMS and email.
The User can see the Instructions for redeeming the Gift Card in the SMS and email.

Redeem Gift Card

To redeem the received Gift Certificate, the user needs to go to the ‘My Profile’ section and tap on 'Redeem Gift Card'.
Now, the User can enter the Gift Card Code and claim it.

The Gift Card Amount will be added to User's In-App Wallet.

Live Tracking of Orders

Available on iOS devices only, Live Activity is the feature that enables users to check the status of their food order without opening the app.
Users can see the current status of their order on the Lock Screen and as a Notification.

The user can see the visuals of the real-time progress of their order, delivery countdown, and the restaurant’s name.

Users will receive prompt status updates as push notifications from the app once the order is delivered to their address.

Restaurant Menu Multiple Options/Toppings

- User App: Users can select the multiple topping available for the selected Food Item. For example, user has selected the Garden Delight Pizza. Customer can select the Size as Regular, Medium, and Large.
- User App: Customer can select the Base as Thin Crust, Soft Crust and Pan.
- User App: Customer can select the Toppings as Sweet Corn, Jalapinos, Olivies and Red Paprika.

Food Item Photo with Video & Multiple Images in User App

Users can see multiple Images / Video of any Item.
Store Owner can upload Image(s) or Video of all the Items.

Favourite Location

User can add a favourite location for Food Delivery

Favourite Location

All the Users of the App will have facility to add / save Multiple Cards in the App.
They can make payment from any Card and can delete if needed.

Restricting Delivery Driver’s Fraud - Delivery Driver App

- This feature will not allow the Driver to mark status as Food Pick up “Confirm” unless he is in X Meters / Feet distance from the Restaurant Pickup Location.
- As soon as Driver taps on the "Confirm" button, a message will be displayed on the screen.

Free Delivery Promo Codes for Specific Stores

- User App: App Owner can set the Promo Code for Specific Stores or for all Stores. Free Delivery Promo code can be ON/OFF.
- Having this, the Customer will see that Delivery is free but in real the Store Pays for it as part of promotion.
- User App: App Owner will be able to create Promo code Specific to Target Location. Only Users belongs to that location can use that promo code.
- A list of available Promo codes will be displayed.
- User App: User can choose the Promo code for free delivery and can avail the discount.

Location Wise Banners throughout the System

- User App: App Owner will be able to create Application’s Home Page Banner’s Specific to Target Location.
- User App: App Owner see Banner according to the Location Address in User Application Home Page Screen.

Location Wise Push Notifications throughout the System

- App Owner will be able to send Push Notification to all Users of selected Location.
- User can see the Notifications sent by the Administrator.

Graphical Status of Delivery in App Notification

- This feature shows status of Customer via Graphical Icons as in App Notifications.

Firebase Mobile Number Verification System

- User App: Firebase Authentication provides backend Services to authenticate users by verifying their phone number. Using this technology, you can avoid verification of User's Phone Number that uses expensive 3rd party SMS.
- User App: User can enter his phone number and verify.
- User App: An OTP will be sent to user on his number for verification.

SKU Code For Store Delivery Items

- Restaurant App: SKU code is added to help Restaurant/Store owners to identify a specific item when order is received.
- Restaurant App: Restaurant would be able to see all the Orders a lot with SKU of Item.

Other Features of the Application

Edit Profile
This is the screen where the User, Restaurant and the Driver can manage and edit their profiles. They can update their name, email address etc. from right here.
Change Password
User can change his App Password from here.
Notificatons
User can view list all the Notifications Here.

Change Language
User can change the Language of the App anytime.
Change Currency
User can change the Currency of the App anytime.
Invite Friends
This screen generates a coupon for referrals that the Customer as well as the Driver can get on a transaction made over the app by someone they referred.

Support
This screen has all the support related information of the Application.
FAQ
In the case of any issue related to the profile or order, the customer can tap on it and get help.
Terms and Conditions
This screen will have all the basic terms and Conditions that are pertinent for using the app.