The scripts designed by V3CUBE are 100% scalable and can be customized according to individual needs and requirements.
QUICK FAQ'S
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Q. Does V3CUBE provide support?
1 year support is provided for bugs and issues.
Q. How doesV3CUBE's technical supports work?
We have an efficient bug tracking system whereby clients can voice their concerns and/or problems. Each client gets a unique number and the query will be dealt according to the order in which they received the number. You can also reach your technical manager via Email, Skype and Phone Calls to.
Q. Will V3CUBE's products operate on multiple domains?
No, our products will operate on a single domain only.
Q. Does your company offer post-delivery maintenance?
Yes, we provide post-delivery maintenance at different levels of pricing and slabs, depending on the job at hand.
Q. Are custom development services applicable for all your products?
Yes. All our products can be customized. We have three models for customization, namely fixed cost, hourly hire and dedicated system development.
Q. How does V3CUBE deal with immediate bug fixing issues?
We have a flexible chat option as well as telephone conversations dedicated to bug fixing. Our support for bugs is free for 1 year. You can add your bug to our ticketing support panel and also directly call, email or skype your allotted technical manager for reporting bugs.
Q. How can I control and monitor the ongoing project development process?
An exclusive development server suited to the user's project will be set up, and the access links will solely be provided to the client. The changes in the ongoing project related to the entire data will be updated on that server. This allows clients to control the development of the project.
Q. According to what time zone does V3CUBE operate?
We operate on Indian Standard Time but start early to cover time zones of Eastern Countries like Australia, Japan, Singapore and work late to support Time Zone of USA and Canada.
Q. What rates do you provide?
We offer highly competitive rates. Both product customization and customer support rates start from $10 an hour. The rates will change depending on the complexity of the task assigned.
Q. What terms do you follow to make payments for products and customization?
We operate on an "Up-front Policy" for our Standard Products and "Milestone Basis" Payment's for customizations Work. However, we are sometimes flexible as per client's financial plans.
Q. How V3CUBE ensures confidentiality?
Client confidential is very much on top of the list as far as our clients are concerned, and we, therefore, sign the non-disclosure agreement based on the current industry standards. We by default work under NDA.
Please note that whether we sign NDA or not we follow below rules as per our policy :
- - That we will never disclose anyone that we worked with you and keep our relation strictly confidential
- - That we will never disclose anyone or publish anywhere that we did your website & apps
- - We will not use your data
- - Your idea's will stay confidential with us
We'll neither share with any one that we worked with you nor publish anywhere that your apps were developed by us.
If we dont follow NDA and reveal our existing client's names, even your competitors will easily find that you purchased from us and ask us for same software as yours, buy it and give you competition.
Q. Can V3CUBE adapt on-site development?
Yes, we adapt to our client's onsite development requirements.
Q. Do V3CUBE sign contracts and agreements?
Yes, we sign service level agreements as well as contracts.
Q. How V3CUBE differs from other web development companies?
We have a wide range of web solutions and products, which are made using advanced & latest technologies. We also provide a reliant business development and customer support service. With our highly competitive pricing and professional service we remain as one of the best designing companies. All products we sell are 100% ready and will be made ready with your Logo, Preferred Language, Preferred Currency and name in just 3-4 days. So you can go live asap in short time.
Q. Can you deliver the exact product as shown in the demo?
Yes. It will be exact copy as the Demo we have shown you with agreed Language Option, Currency Option, your logo and name.
Q. How can I get access to the demo?
The demo link is listed on the page that has the product details. Just follow the link to access the demo. You can also request us the demo by email and we'll send the demo links to you with login access.
Q. What other services do V3CUBE technologies offer despite web designing and development?
Our list of many services includes digital marketing and dedicated developers.
Q. Do V3CUBE provide website hosting?
Although we do not provide any kind of web hosting services, we will be able to recommend best and most economic Web Hosting Servers.
Q. Is the source code encrypted?
Once the Apps are delivered on your servers and Play Stores, we'll send you licensed Source Code too.
What is Licensed Source Code :
You will be provided a licensed copy of the source code that will allow you to modify the code as per your requirement. The code is open so even your in-house team can make modifications in it.
The files that will be connected with the domain name will be encrypted and are called license files. Everything else will be open.
In-short, you get the licensed code for one brand and you will be able to modify it the way you want. However, you wont be able to redistribute the code, make it's multiple copies or launch/resell on different names. Additional licenses will cost extra amount. Please let us know if you plan to buy additional licenses.
Q. Do I own my website completely?
The Website and Applications that we develop for you will be completely in your control and authority.
Q. How V3CUBE assures reliability and quality?
To assure the reliability and quality of the products that we deliver to our clients, we maintain a comprehensive software testing process and agile work methodology.
Q. Will the website be white labelled on my personal or my company name ?
Yes. The website will be White Labelled on your Brand Name you would prefer. Our white labelling will include setting the Apps on your brand name with you logo and name.
Q. Does all product have "Free Additional Currency Option" and which Currency can I choose from ?
Mostly all products have "Free Additional Currency Option". You can select the Currency option you want and it will be provided to you.
Q. Does all product have "Free Additional Language* Option" and which Language can I choose from ?
Mostly all products have "Free Additional Language Option". You can select the Language option you want and it will be provided to you.
Once the Language option is created, you can translate all text of the site whole site from the Admin Panel easily.
Languages having Fonts similar to English Language are covered in this option. Please contact us if you need Languages that have complex Fonts like Arabic, Hindi (Indian), Chinese, Urdu, L2R, etc and ask for custom quote.
Q. Is the installation of Website & Apps included ? Or do you just send us code like many other common companies out there do and thus make to go through all hassles of uploading the script and configuring on the server or end up paying hundreds of dollars to some local developer to launch the site for us ? Will you help us in getting Apps approved ?
One time installation on your server is included and is 100% Free. We dont just sell the product to you but also launch it for you on your Server and Play Stores. Make sure you get a server with all components as requested by the development manager. We will Upload, Install, Configure and once do a through QA on your Server.
In-case your apps are rejected for any technical reason, we'll get it solved for sure as we have high experience in launching and getting Apps approved on Google and iTunes Play Stores . And if the reason for rejection is something else, we'll guide you to get it solved.
Q. What if user/customer modifies the code?
As per the Industry rules, the 1 year warranty and support gets void.
Q. What is our Refund Policy?
We have no refund policy since it would be impossible for the client to return the product we have delivered them.
Once a client places an order, we start working on it and configure with required settings and enhancements and deliver it.
"Our product's demo links and app's downloadable version's are available on our site. And they are downloadable, fully-functional, and are of try the Demo-before-you-buy category. The demo is made available so you can fully evaluate our products before you make a purchase decision.
Please use the DEMO to make sure that the software/script meets your needs & requirement before purchasing a license.
Q. Is the payment gateway already integrated ? What is I want you to integrate my preferred payment Gateway ?
Yes. Most of the products have standard payment gateway integrated in them as per the flow of the Website & Apps.
Please contact our sales team and provide them with the detail of your local Payment Gateway that you prefer. They will analyze the detail of your payment gateway and provide you with precise time and cost estimate.
Q. My Query is not on your list. I need more detail.
Feel free to contact us and we'll come back to you with the solution within 1 working day.
Q. I plan to use your Apps as base and want to develop my unique logic on top of yoor standard Apps.
You can surely purchase our Standard Apps and use them as base. Since you also get source code, you can get our Apps enhanced by your local team or can hire us for enhancements to develop your unique logic and features.